• Return & Exchange Conditions

    • Items returned without authorization will not be accepted. Please check the process for lodging your return or exchange below.
    • The time frame for return & exchange must not exceed 60 days from when the original order was received.
    • All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
    • When returning or exchanging items, customers must use tracked shipping methods. Returns or exchanges sent without tracking will not be processed.
    • Any promotional gifts received with the order must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

    Note: Please do not ship returns to the address on your package. That is not our return address, and doing so will affect the processing of your return.

  • Non-Refundable Items

    • Personalized items are non-refundable, unless the engravings or photos are totally different from what you provided to us in your original order.
    • Items without jewelry tags, or that have been worn, damaged or altered, are not refundable, and will be returned to the customer at their expense.
    • Items that were worn, or were sent to you as a replacement or exchange, are not refundable.

  • Refunds

    • Returns will be processed within 5 days of receipt of your package. Refunds will be issued to your original payment method, and cannot be returned to alternate accounts or different forms of payment.

    Note: Customers who received free shipping on their orders will have shipping deducted from their refund.

Cancellation Policy

We want your order to be made just the way you want it! Please review your personalization, engraving, or special order information carefully before submitting your order. Double-check all spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.

Generally, all personalized, engraved, or special order items will be sent into production 8 hours after your order has been processed. Any cancellations after that time incur a corresponding material and processing fee.

For more information about cancellation, please refer to the details below:

  • If cancellation is made less than 8 hours after the order was placed, no cancellation fee is required.
  • If cancellation is made between 8 and 24 hours after the order was placed, a cancellation fee of 10% of your order value applies.
  • If cancellation is made more than 24 hours after order was placed, a cancellation fee of 30% of your order value applies.

  • Return Procedure

    1. Apply for Return
    2. Take photo and contact Aiegons for verification
    3. Quality issue confirmed by Aiegons（Product confirmed to meet 60-day return policy by Aiegons）
    4. Aiegons informs customer of return address
    5. Return tracking number provided to Aiegons
    6. Product received and inspected by Aiegons
    7. Refund issued to customer’s original payment account by Aiegons

  • Exchange Procedure

    1. Apply for Exchange
    2. Take photo and contact Aiegons for verification
    3. Quality issue confirmed by Aiegons (Product confirmed to meet 60-day return policy by Aiegons)
    4. Customer pays for price difference and reshipping fee if any
    5. Return tracking number provided to Aiegons
    6. Product received and inspected by Aiegons
    7. Exchange arranged by Aiegons

If you have any questions about our warranty policy, please email us at: support@aiegnos.com